Ice & Fire Con Ticket Policies
1) No refunds*. In the case of cancellation or rescheduling of the convention due to circumstances outside of our control, because of our intimate size, we cannot offer refunds.
2) With the cancellation of Ice & Fire Con 2020, all 2020 tickets have been commuted to our 2021 event, taking place April 22-25, 2021 at Deer Creek Lodge. Should you not be able to attend in 2021, you will be able to transfer your ticket to another person free of charge. You will be responsible for any exchange of monies when selling your ticket, as Ice & Fire Con will not be responsible for or facilitate the transfer of monies for tickets. Please email firstname.lastname@example.org for details.
*Credits or refunds will only be given in case of emergency (i.e., hospitalization of the ticket holder or of someone for whom the ticket holder is the sole caretaker, death in the family within 30 days of the convention, etc.) or Military Deployment and will require proof. Ice & Fire Con reserves the right to grant or deny any credits or refunds on a case-by-case basis. Due to our intimate size, any cancellations affect us significantly. Should you cancel your stay for an emergency and should we deem your cancellation worthy of a credit or refund, we will issue said credit or refund at your original ticket purchase price less the original taxes and fees and a $20.00 processing fee.
3) If you purchase a full-weekend ticket and do not book a room on our venue’s property, the organizers reserve the right to restrict your access to the venue and to certain Ice & Fire Con activities/events.
4) Please note that Ice & Fire Con is an event for those 18 and older. We ask that you not purchase tickets for yourself or anyone else should you or they not meet this age requirement. If a ticket for someone under 18 is purchased and we are notified at least 30 days prior to the convention, the ticket will be refunded minus the original taxes and fees plus a $10 processing fee. If we are not notified at least 30 days prior to the start of our event, no refund will be provided.